Frequently Asked Questions
Q: Do you offer a warranty or a guarantee on products?
A: All products are warranted to be free of manufacturing defects in material and workmanship.
Q: What is your return policy?
A: If the product is returned in new condition, the buyer pays the freight to return the product and a 10% restocking fee.
Q: How will my product(s) be shipped?
A: Your product(s) will be shipped via UPS ground, unless otherwise specified.
Q: What are your shipping rates?
A: Seller's payment instructions Payment Methods: Paypal, Money Orders and Personal Checks. Personal checks take up to 10 Business days to clear. For Shipping and Handling Costs For Multiple Items Please E-mail Us. Shipments made within 2nd Business day from receipt of payment.
Q: Is my credit card information safe and secure when ordering?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Q: Once purchased, when will I receive my product(s)?
A: Shipments are made within 2nd Business day from receipt of payment.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within New York. Contact us with any questions you have on team sales pricing!
